Company Policy
Last update at 30th of June 2026
By booking an appointment with Skin & Aesthetics by Haleema Saadia, you confirm that you have read, understood and agree to these policies
Please ensure you attend ALL appointments on time. If you arrive more than 5 minutes late, your appointment may not be able to go ahead and you will need to rebook (charges apply) OR your treatment time will be reduced.
Consent form policy
Please complete all consent forms PRIOR to your appointment, failure to do so will reduce your treatment time OR may lead to you having to reschedule your appointment.
Booking Fee Policy
A non-refundable deposit is required to secure all bookings and will be deducted from your treatment cost. If you have pre-paid for your treatment or selected one of our pre-paid finance options and subsequently become entitled to a refund, any applicable service charges, finance fees, or administrative charges may be deducted from the refunded amount.
Free Cancellation or Rescheduling
You may cancel or reschedule your appointment without any charge if you do so at least 72 hours prior to the scheduled time.
Late Rescheduling/Cancellation Fee
For consultations, patch tests, and other chargeable treatments/appointments, the full appointment fee will be payable if cancelled or rescheduled within 72 hours of the scheduled appointment time. If you have purchased a treatment package, the missed appointment will be deducted from your treatment package and count as one completed session of your course. If you wish to rebook the forfeited session, the full cost of that treatment session will apply.
No-Show Policy
Failure to attend your appointment without prior notice will result in the full cost of the scheduled treatment session being payable. If you have purchased a treatment package, the missed appointment will be deducted from your treatment package and count as one completed session of your course. If you wish to rebook the forfeited session, the full cost of that treatment session will apply.
This policy allows us to manage our schedule fairly and continue offering the best possible service to all clients.
Package Policy
All treatment packages are non-refundable once purchased. However, the remaining value of your package may be transferred to another treatment of your choice within our clinic at the discretion of management.
Treatment packages must be completed within 18 months of purchase unless otherwise agreed in writing. Any unused sessions after this period may be forfeited.
Membership Policy
Memberships are subject to a minimum commitment period as specified within the individual membership plan. Membership payments are non-refundable and will continue for the duration of the minimum term. Membership benefits, discounts, complimentary treatments, rewards, and promotional perks are available only whilst the membership remains active and all payments are up to date. Unused membership benefits and perks do not roll over into future months and cannot be exchanged for cash, credit, refunds, or alternative services.
All appointments booked under a membership remain subject to the clinic’s Appointment Lateness, Cancellation, Rescheduling, and No-Show Policy. Where a membership appointment is cancelled, rescheduled, or missed within 72 hours of the scheduled appointment time, the appointment may be treated as used and deducted from the member’s entitlement. Should the member wish to rebook the forfeited treatment session, the full cost of that treatment session will apply.
Membership payments contribute towards access to treatments, discounts, exclusive benefits, and reserved clinic capacity. Membership fees remain payable regardless of whether appointments are booked or attended during a particular month. Memberships may only be cancelled after completion of the applicable minimum membership term. Following the minimum term, members must provide a minimum of four weeks’ written notice prior to their next billing date to cancel their membership.
Period Policy
We understand that some clients may be menstruating at the time of their laser hair removal appointment and may feel uncomfortable receiving treatment in the bikini and/or buttocks areas.
While it is completely safe to undergo laser hair removal during your menstrual cycle, sensitivity and comfort levels can vary from person to person. If you prefer, you may proceed with treatment on all other scheduled areas and reschedule the bikini and/or buttocks areas for a later date after your cycle has ended.
Please note that this courtesy may be used once per treatment session and applies only to the bikini and/or buttocks areas.
If you choose to cancel or reschedule your entire appointment within 72 hours of your scheduled appointment time, our standard cancellation policy will apply.
Children Policy
To ensure a safe clinical environment for all clients and staff, children and babies are not permitted to attend appointments.
If you arrive with a child or baby, we may be unable to proceed with your treatment, and your appointment may need to be cancelled. In these circumstances, our standard cancellation policy may apply.
All treatments are subject to practitioner assessment, medical suitability, contraindications, and clinical judgement at each appointment.
Skin & Aesthetics by Haleema Saadia reserves the right to postpone or decline treatment where it is deemed clinically inappropriate or unsafe to proceed.
Treatment outcomes vary from person to person, and individual results cannot be guaranteed.
At Skin & Aesthetics by Haleema Saadia, we are committed to providing every client with the highest standard of care, safety, and clinical excellence. These policies are in place to ensure a fair, consistent, and professional experience for all clients while respecting everyone’s time and maintaining the highest standards of practice.
We sincerely appreciate your understanding, cooperation, and continued trust in our clinic.
Warm Regards,
Haleema Saadia MPharm IPresc MSc ACP